FAQ

Grumpy Pappi Clothing – Returns & Refunds Policy

At Grumpy Pappi Clothing, we want you to be happy with your purchase. If something isn’t right, we’ll do our best to make it right.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unworn, unwashed, and unused.
• In their original condition.
• Returned with all original tags attached.
• Free from stains, odours, pet hair, or damage.

Items that do not meet these conditions may be refused.

Exchanges

Need a different size? No worries.

If the item is available, we’re happy to exchange it for another size. If your preferred size is out of stock, we’ll offer a store credit or refund.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or you’ve received the wrong product, please contact us within 7 days of delivery.

Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

If the item is confirmed to be faulty or we’ve made a mistake, we’ll cover the return shipping costs and provide either:

• A replacement;
• A full refund; or
• Store credit, depending on your preference and product availability.

Change of Mind

Changed your mind? That’s okay.

You may return eligible items within 14 days. Return shipping costs for change-of-mind purchases are the customer’s responsibility.

Original shipping charges are non-refundable.

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law.

If a product has a major fault, you are entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major fault.

How to Start a Return

To request a return or exchange, please contact us with:

• Your order number
• Your full name
• A brief description of the reason for the return
• Photos (if the item is faulty or incorrect)

We’ll provide you with return instructions once your request has been reviewed.

Thanks for supporting Grumpy Pappi Clothing.

We appreciate every order and will always do our best to keep our customers happy—even if we’re a little grumpy.

Privacy Policy

Effective Date: 19 July 2026

At Grumpy Pappi Clothing (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following personal information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by our payment providers—we do not store your full payment card details)
• Order history
• IP address and device information
• Website usage information through cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you about your orders.
• Provide customer support.
• Process refunds and exchanges.
• Improve our website, products, and customer experience.
• Prevent fraud and protect our business.
• Send marketing emails and promotions (only where you have opted in or where permitted by law).

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails.

Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Improve website performance.
• Analyse website traffic.
• Help personalise your shopping experience.

You can disable cookies through your web browser, although doing so may affect some website functionality.

Payment Security

Payments are processed through trusted third-party payment providers. We do not store your complete credit or debit card information on our servers.

Sharing Your Information

We only share your personal information where necessary to operate our business, including with:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Email marketing providers (where applicable)
• Professional advisers where required
• Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Access and Correction

You may request access to the personal information we hold about you and ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details below.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Australian law.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.